Return & Refund Policy

RETURN AND REFUND POLICY

How do I return the order I have placed?

You can return your order within 7 days of its delivery. Please follow these steps to return the order:

• Click on ‘Return/Exchange’ link against your order in the Order History section in My Account.
• In case you are a Guest User, fill in your order details in Track Order page. Follow the steps given here.
• Click on the Return link, indicate the reason for return, choose a mode of refund and confirm the request.
• Once the return request is placed we will make sure that this is processed on priority.

I do not have an account with JN Express. How do I return the order I have placed?

You can return your order within 7 days of its delivery. Please follow these steps to cancel the order:

• If you are a Guest User, fill in your order details on the Track Order page.
• Click on the ‘Return/Exchange’ link, indicate the reason for return, choose a mode of refund and confirm the request.
• If you choose to refund the amount to your JN Express wallet, we ask you to create an account with JN Express. Enter your password and the account is created immediately.
• If you choose to refund the amount back to the original mode of payment, the process will be initiated once the items are picked by our courier partner and this will take 7-10 business days. This option is applicable for all pre-paid orders paid using Debit/ Credit cards, Nonbanking and Online Wallets. Please note this is not applicable on JN Express wallet.
• Once the return request is placed and the items are picked by our courier partner, we will make sure that this is processed on priority.

I’m unable to see the return/exchange link on the product when I’m trying to place a return/exchange request online.

You can return your order within 7 days of its delivery. Please follow these steps to return the order:

• For reasons including Hygiene, Perishable or any open intact packet we do not accept return or exchange
• Our return and exchange policy allow for you to return/exchange your order within 7 days of the order’s delivery. Option to place return/exchange request will be disabled in your account after 7 days of the order’s delivery.

I am unable to place return request.

Here are 3 reason due to which return option is not available on website/app:

• If your order is not marked delivered. The return request can be taken only after the order status is marked as ‘Delivered’ by our courier partner. In a few cases, it may take up to 24 hours to mark the order as delivered. In case, it is more than 24 hours since delivery and the return option is still unavailable, please contact us at [email protected]
• You can return your order within 21 days of its delivery. The return option is withdrawn once 21 days period has passed since delivery.
• For reasons including Hygiene, Perishable or any open intact packet we do not accept return or exchange 

How do I track my return?

We will send a confirmation email and SMS once your return order has been picked up and when it is received at our warehouse. In case of an exchange request, you are intimated again via SMS and email when new items are dispatched to you. In case of refund an email is sent when the refund is processed from our end. It may take up to 48 hours for it to reflect in your account.

How to return the products?

• Simply place unworn, unwashed merchandise with all tags attached in the original packing.
• Use a bubble sheet wrap to secure and protect the box and products inside. Enclose your invoice inside.
• Also, enclose any JN Express Collectible gift items or any other free gift items you received with your order under various promotions.
• If you choose to not return the returnable gift items as well, then a nominal charge against these items too will be deducted from your refunded amount. The deductible amount per gift item will be mentioned on your invoice.
• Please note that returns cannot be processed if any of the items including returned gift items are found to be in used or damaged conditions or with tags missing. Or if any of the accompanying gift items are missing.

What are the items/services that cannot be returned or exchanged?

• For reasons including Hygiene, Perishable or any open intact packet we do not accept return or exchange
• Cash cannot be claimed against gift cards and gift wraps.
• No item that has been sold as part of a multipack can be returned as an individual item.
• Certain sale events or offers will not covered under our standard return/exchange policies. Their terms will be defined and mentioned separately.
• Once we receive a returned parcel, we reserve the right to refuse the return of items that show visible signs of having been worn, washed or soiled or are incomplete.
• The gift items received by you can’t be exchanged.