RETURN AND REFUND POLICY
How do I
return the order I have placed?
You can
return your order within 7 days of its delivery. Please follow these steps to
return the order:
- Click on
‘Return/Exchange’ link against your order in the Order History section in
My Account.
- In case you are
a Guest User, fill in your order details in Track Order page. Follow the
steps given here.
- Click on the
Return link, indicate the reason for return, choose a mode of refund and
confirm the request.
- Once the return
request is placed we will make sure that this is processed on priority.
I do not
have an account with JN Express. How do I return the order I have placed?
You can
return your order within 7 days of its delivery. Please follow these steps to
cancel the order:
- If you are a
Guest User, fill in your order details on the Track Order page.
- Click on the
‘Return/Exchange’ link, indicate the reason for return, choose a mode of
refund and confirm the request.
- If you choose to
refund the amount to your JN Express wallet, we ask you to
create an account with JN Express. Enter your password and the
account is created immediately.
- If you choose to
refund the amount back to the original mode of payment, the process will
be initiated once the items are picked by our courier partner and this
will take 7-10 business days. This option is applicable for all pre-paid
orders paid using Debit/ Credit cards, Nonbanking and Online Wallets.
Please note this is not applicable on JN Express wallet.
- Once the return
request is placed and the items are picked by our courier partner, we will
make sure that this is processed on priority.
I’m unable
to see the return/exchange link on the product when I’m trying to place a
return/exchange request online.
You can
return your order within 7 days of its delivery. Please follow these steps to
return the order:
- For reasons
including Hygiene, Perishable or any open intact packet we do not accept
return or exchange
- Our return and
exchange policy allow for you to return/exchange your order within 7 days
of the order’s delivery. Option to place return/exchange request will be
disabled in your account after 7 days of the order’s delivery.
I am
unable to place return request.
Here
are 3 reason due to which return option is not available on website/app:
- If your order is
not marked delivered. The return request can be taken only after the order
status is marked as ‘Delivered’ by our courier partner. In a few cases, it
may take up to 24 hours to mark the order as delivered. In case, it is
more than 24 hours since delivery and the return option is still
unavailable, please contact us at [email protected]
- You can return
your order within 21 days of its delivery. The return option is withdrawn
once 21 days period has passed since delivery.
- For reasons
including Hygiene, Perishable or any open intact packet we do not accept
return or exchange
How do I
track my return?
We will
send a confirmation email and SMS once your return order has been picked up and
when it is received at our warehouse. In case of an exchange request, you are
intimated again via SMS and email when new items are dispatched to you. In case
of refund an email is sent when the refund is processed from our end. It may
take up to 48 hours for it to reflect in your account.
How to
return the products?
- Simply place
unworn, unwashed merchandise with all tags attached in the original
packing.
- Use a bubble
sheet wrap to secure and protect the box and products inside. Enclose your
invoice inside.
- Also, enclose
any JN Express Collectible gift items or any other free gift
items you received with your order under various promotions.
- If you choose to
not return the returnable gift items as well, then a nominal charge against
these items too will be deducted from your refunded amount. The deductible
amount per gift item will be mentioned on your invoice.
- Please note that
returns cannot be processed if any of the items including returned gift
items are found to be in used or damaged conditions or with tags missing.
Or if any of the accompanying gift items are missing.
What are
the items/services that cannot be returned or exchanged?
- For reasons
including Hygiene, Perishable or any open intact packet we do not accept
return or exchange
- Cash cannot be
claimed against gift cards and gift wraps.
- No item that has
been sold as part of a multipack can be returned as an individual item.
- Certain sale
events or offers will not covered under our standard return/exchange
policies. Their terms will be defined and mentioned separately.
- Once we receive
a returned parcel, we reserve the right to refuse the return of items that
show visible signs of having been worn, washed or soiled or are
incomplete.
- The gift items
received by you can’t be exchanged.